Meet the Team

Alex Townsend
Picture of Alex Townsend

Alex knew he wanted to join the family business long before graduating from ECU. After attaining his B.S. in Industrial Distribution and Logistics with a Business minor, Alex was eager to start working for the company his Father established by helping maintain the reputation it was built on, while competing with ever changing technologies and markets.

Alex constantly looks for areas of growth and improvement – new and resourceful ways to enhance how his team can most effectively provide the best possible service. Deep family values of honesty, integrity, and fairness, find their way at the core of Alex’s approach to business practices, which is why his team finds great pride in working alongside him.

It is Alex’s earnest desire to build a platform in which his team can reach their full potential and work together in serving the community he’s always called home.

Outside of the business, Alex looks forward to spending time at home with his Wife and 2 dogs Bella and Skip.

Diane Culberson
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The longest member of Townsend’s rental office, Diane has held the all important responsibility of managing property finances since October 2009. With over 25 years experience in accounting and auditing procedures, Diane couldn’t have been a more perfect fit for the role of Head Bookkeeper.

Diane studied Business at Bladen Community College and trained in accounting under a former employer. As a dedicated employee, she places great importance on the quality of her work, understanding just how crucial the accuracy behind numbers can be.

Her workmates are often amazed at how she juggles multiple tasks yet always manages to listen patiently and attentively, devoted to her share of ensuring departmental cooperation and collaboration. Diane is never too busy to listen, never too overwhelmed to answer, and never without a yummy treat for her fellow co-workers!

Away from the office Diane loves cooking, baking and staying active on trips and exploring with her grandchildren.

April Meza
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Since her start in 2013, April has brought a wealth of experience to Townsend’s management team. With over 20 years in Real Estate, April has managed both single family homes and entire apartment communities, gaining versatility and invaluable knowledge in property management.

April’s ability to communicate with Owners in an honest and straight forward manner has earned her the respect of anyone she’s had the privilege of working with. Because April thrives to live by the Golden Rule, she treats others the way she’d like to be treated. So whether it’s an Owner leasing their home for the first time, or a Tenant searching for a new place to call home, April finds an enormous sense of fulfillment and satisfaction in helping make these transitions as smooth as possible.

April is big on family, and takes pleasure in spending lots of time with them. She also enjoys gardening, golfing, and a good hearty laugh with friends.

Pam Collier
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As her motto, Pam quotes a notable figure when saying “Kind words can be short and easy to speak, but their echoes are truly endless.” It is this view on the impact of words that embodies the way Pam uses speech in her relationships with everyone she encounters.

Beginning in the summer of 2013, Pam started as the Receptionist, playing the important role of greeting and assisting customers. Pam’s whimsical and light-hearted spirit brought a smile to everyone she encountered. Her positive nature along with a sincere desire to help individuals is paramount to her work ethic.

Pam has a long history of interest in homes beginning with real estate studies in college, and then working in the real estate finance industry. She currently serves as Townsend’s Assistant Bookkeeper/Legal Processor. Some of Pam’s personal interests lie within her community and include staying active within her local church and volunteering for Connections of Cumberland County.

Melanie Sparrow
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Like others before her, Melanie had her start in Reception, with a focus on assisting customers one on one with their basic rental needs. It wasn’t long though, before Melanie realized there was more she could offer Townsend’s rental office.

Almost a year after her start in the fall of 2013, Melanie developed a strong interest in learning various aspects of Marketing and soon began assisting the Marketing/Intake Coordinator with advertising rental properties. Leaning on Web Development and Digital Communication studies, Melanie adjusted comfortably into this role, excited for the opportunity to have a larger share in the property management process.

Melanie now serves as the Office Manager, working closely with Alex to ensure the office runs smooth and everyone has what they need to work effectively. She aims to maintain a positive and productive work environment in order to provide a superior customer experience.

Away from the office, Melanie’s takes pleasure in reading, writing and crafting.

Lisa Gregory
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Since 2010, Lisa has proven to be an integral member of Townsend Real Estate. Starting as an Assistant Realtor in our sales office, Lisa gradually began working more and more on the rental side, now covering a range of responsibilities across several departments.

Lisa credits years of work at the Cumberland County Library for some of her organization and attention to detail; and attributes part of her desire to perform meaningful quality service to her studies in English. Her values of honesty and integrity are traits Townsend truly admires.

Away from the office, Lisa takes pleasure working in her yard, walking her dogs and creating lovely pieces of art.

Kim Hart
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Kim’s calm and soft-spoken demeanor immediately puts everyone at ease. Kim had her start here as the Receptionist, helping create the friendly and positive environment Townsend strives to maintain.

In a short period of time, Kim demonstrated a sincere desire learn as much as she can about the business in order to successfully carry out the responsibilities related to her role. Kim’s solid experience as a bookkeeper helped make her transition from front to back office seamless. She now works closely with Diane to ensure the offices finances are properly managed.

In her free time Kim loves shopping, traveling, and enjoying precious time with her loved ones.

Kelvin Tyson
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Kelvin hails from the Garden State and moved south to attend the University of North Carolina at Pembroke where he studied Business Administration and Marketing. While attending school, Kelvin got his first taste in property management as a Leasing Agent/Manager for an apartment community.

In search of a new opportunity, Kelvin started with Townsend in January of 2019. He admires Townsend’s culture of teamwork and how it fosters his personal desire to work closely with teammates to accomplish tasks.

If you fail to plan, plan to fail. That’s the personal motto Kelvin lives by and embodies in his approach to property management. Away from the office, Kelvin enjoys music, poetry, basketball, and serving the community he calls home.

Cortney Jacobs
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Townsend welcomed Cortney Jacobs in July of 2019, and she has been a delightful addition to our team! Her warm heart and jovial personality are a refreshing reminder that we all need to take time to enjoy the little things.

Just over 10 years ago, Cortney started as a Leasing Consultant, and with hard work and dedication, gradually worked her way to become an experienced Property Manager. Cortney loves meeting new people and helping them find a home. She appreciates working for a “family oriented” company where she feels personally appreciated.

Cortney understands that property management can be a stressful profession but appreciates the value of strong relationships and commitment to the job! In her spare time Cortney stays busy as a Wife and Mother of two young boys. She’s actively involved in her church and tries her best to live by her own personal motto to Be Kind.

Brittany Ladwig
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